We reserve the right to not offer a refund.
The following items cannot be returned if you change your mind:
Refund requests must be accompanied by any one of the following proof of purchase documents:
Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within a 2 days standard response period and we will notify you via email of the results. We reserve the right to extend the standard response time in exceptional cases with a prior notice to you.
In cases of Direct Debit, the refund request can be processed only after a 6 weeks period from the payment date, period needed for your bank process settlement to complete. TDTII will only review and respond to your refund request after these 6 weeks period ends.
If the refund request is granted by TDTII, payments are refunded as follows:
If TDT International Institute may need to cancel an event all registrants will be notified via email and transferred to the next available training date.
If applicable, TDTII reserve the right to hold the refund payment until we receive a completed letter of destruction of the Product signed by you.