Refund policy

We reserve the right to not offer a refund.

• After purchasing a training or workshop      you have 24 hours to withdraw your enrolment to the training or workshop (some      exclusion apply) for a full refund minus any transfer or bank fees that      may be applicable and a Aus$22 administration fee. The refund will be provided using your original      payment method as soon as the funds clear our account. You will be required to provide the      confirmation details of the booking as proof of enrolment and payment and you      will be asked to provide identification, containing your full name. We  will record your name and form of identification provided. 
• If you change your mind or realise you cannot attend after the initial 24 hour period, you will be required to provide the confirmation details of the booking as proof of enrolment and payment. You will be asked to provide identification, containing your full name. We will record your name and form of identification provided and we’ll offer you a full price credit, minus Aus$22 administration fee, towards an upcoming training that you are eligible to attend. This credit expires 6 months after date of issue.

The following items cannot be returned if you change your mind:

• Gift cards or third party gift  cards

Refund requests must be accompanied by any one of the following proof of purchase documents:

• Online Tax Invoice (order confirmations will not be accepted)
• Financial statements such as a bank  statement, credit card statement
• Online proof of purchase when calling Customer Service also includes Zip, Afterpay and Paypal statements

You will be asked for information that is relevant to your return or to satisfy legislative requirement. If you do not provide this information, then we may be unable to process your return. You will be asked to provide identification containing your full name. TDTII will record your name and form of identification provided, which may be accessed by authorised TDTII  team members for fraud protection activities. Information collected will be securely stored in accordance with TDTII ’s Privacy Policy.

Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within a 2 days standard response period and we will notify you via email of the results. We reserve the right to extend the standard response time in exceptional cases with a prior notice to you. 

In cases of Direct Debit, the refund request can be processed only after a 6 weeks period from the payment date, period needed for your bank process settlement to complete. TDTII will only review and respond to your refund request after these 6 weeks period ends. 

If the refund request is granted by TDTII, payments are refunded as follows: 

1. Credit / Debit Cards payments will  be refunded within one (5) business days and the cost of transfer will be  supported by the end user; 
2. Wire Transfer and check payments  will be refunded within seven (8) business days and the cost of transfer  will be supported by the end user; 
3. PayPal payments will be refunded  within one (5) business days; 
4. Other payment methods will be  refunded between five (5) to seven (8) business days. 

If TDT International Institute may need to cancel an event all registrants will be notified via email and transferred to the next available training date. 

If applicable, TDTII reserve the right to hold the refund payment until we receive a completed letter of destruction of the Product signed by you.